FJX

March 5, 2024

The Evolution of Enterprise AI: From Buzzword to Boardroom Part 2

An outlook on the burst of GenAI and LLMs: Impact,opportunities, and benefits In the workplace across industries

‍

While AI has been around for decades, ChatGPT and other GenAI models have brought about a paradigm shift across industries.

As we have recapped during Part 1 of this article, GenAI demonstrates the ability to generate human-like text, images, and other forms of content which has led to a surge in interest and investment in AI and its potential applications across industries.

Even to mention that ChatGPT and other NLP chatbots have become a worldwide sensation may nowadays seem an understatement. Indeed, what GenAI technology is doing is so disruptive that it appears to be upsetting the very foundations within organizations. From enhancing productivity to driving innovation, we explore the multi-faceted benefits of AI and will discover how its transformative potential is reshaping the modern workplace and the implications for businesses across a spectrum of industries and beyond. 

‍

‍Pre-2023 AI: The building blocks of today’s intelligent systems

Before 2023 and ChatGPT, most people could describe AI either as a way to process large amounts of data quickly or as chatbots. Nonetheless, AI referred to a broad range of tech that allowed machines to perform tasks that typically required human intelligence. Later, it would undeniably be OpenAI's ChatGPT that marked a significant leap in chatbot technology by incorporating deep learning and language models based on the Generative Pre-training Transformer (GPT) architecture. (Radford et al., 2018)

This innovation enhanced tremendously the capabilities of chatbots, offering new possibilities for businesses and users alike. It is reasonable to assert the advent of Google’s BARD, Inflection’s AI Pi and other NLP chatbots signifies a new era of accessibility and rapid adoption of advanced AI technologies across industries.

By leveraging deep learning and GPT-based language models, these innovative tools are transforming the way businesses operate and interact with their customers, offering unprecedented opportunities for improved communication, automation, and customer experience thus streamlining operations. As these technologies continue to evolve and spread, the very revolution of the future of work is unfolding in real-time and it is redefining the boundaries of human-machine interaction.

Despite Large Language Models (LLMs) - a type of AI using advanced algorithms to understand and generate human-like text – have also been around for a long time, their rapid advancement has intensified last year, with enterprises of the caliber of OpenAI, Google, Microsoft, Meta, Nvidia, Huawei, DeepMind AI, and institutions like MIT, Stanford and others around the globe working relentlessly on updating existing and developing new models with releases and iterations literally every week.

As the competition heats up, businesses find ample choice when selecting the most suitable model for their organization. e.g., GPT-4, PaLM 2, Claude-2, code LLaMA, Inflection-1, etc.

These are perfect examples of AI’s democratization and of the way it is becoming the empowering technology of the moment and the opportunities they represent at work.

These AI systems are perfecting the way they can process and generate sequential data. e.g., text or code that processes, understands, and creates content similar to what a human does thus paving the way for a new age of productivity simplification and agility. To add to that, the reduction of productivity distribution levels across different firms leads to a sizeable decrease in inequality leading to a more balanced and fair economy. (Noy et al., 2023) Researchers worldwide suggest that AI could potentially be the most significant productivity booster in the history of the global economy.

‍

‍

As we witness this AI-driven transformation, it is crucial to delve deeper into the vast array of AI capabilities and cases to attain a holistic perspective on how they are driving innovation and efficiency thus reshaping businesses across a range of industries and the future of work.

Traditional AI capabilities encompass:

Machine Learning (ML) algorithms that improve with experience e.g., by utilizing real estate professional experiences as datasets, ML can effectively predict property prices based on given features.
Robotics that automate repetitive tasks, e.g., Robotics Process Automation (RPA) in the manufacturing industry to automate; assembly line work, packaging, and quality control.
Natural Language Processing (NLP) for smart chatbots e.g., customer service instant support Computer Vision for medical image analysis, in healthcare it can be used to analyze X-rays and MRIs, helping doctors on diagnosis accuracy and treatment plans.
Expert Systems for data-driven recommendations e.g., In the financial industry to analyze large amounts of data and make investment recommendations based on market trends and historical performance.
Predictive Analytics for sales forecasting e.g., in the retail industry can be used to forecast sales and customer behavior based on historical sales data.

‍

‍

The GenAI imperative: Strategies for businesses to stay ahead of the curve

Generative AI (GenAI) is a subset of artificial intelligence, in contrast to traditional ML models, that creates new content, e.g., images, videos, audio, and text by learning patterns from existing data and using that information to generate original and realistic outputs. Its various applications include image-to-image translation and text-to-image synthesis, showing their potential for creative and diverse data generation. GenAI combines high-level features, making them highly effective for complex pattern recognition tasks. (e.g., language translation, speech recognition, sentiment analysis, etc.).

Through constant upgrades and R&D, the rise of GenAI is geared up to disrupt the job market and transform industries, similar to how personal computers revolutionized the world.

Let’s delve deeper into the main benefits and opportunities - as observed by most industry experts - GenAI technology offers to business and workforce across industries:

Increased efficiency and enhanced productivity: GenAI can automate many routine and repetitive tasks and workflows, such as data entry, scheduling, and report generation, freeing employees and allowing them to focus on higher-level tasks and more complex, strategic, value-added work thus increasing productivity, efficiency, and output.
Better Data-driven decision-making: GenAI can analyze large amounts of data and provide information that humans cannot identify, generate better insights allowing better informed business decisions, ultimately leading to improved performance.
Cost savings: By automating tasks and workflows, GenAI reduces labor costs and improves business performance. A very significant advantage of GenAI. Hence by automating routine and repetitive tasks, businesses can reduce reliance on human labor, leading to significant cost savings.
Innovation and Creativity: GenAI can generate novel ideas, designs, and solutions to complex problems leading to new products and services that can drive growth and revenue, driving innovation and creativity across various industries.
Improved Customer Experience: GenAI can provide personalized and instant customer support through chatbots and virtual assistants, enhancing customer satisfaction and loyalty.
New Revenue Streams: GenAI can create new products, services, and business models that open up new revenue streams.

Accessibility and Inclusivity: GenAI can make products and services more accessible to people with disabilities and language barriers, opening up new markets and customer segments.

‍

‍

Opportunities for GenAI in various industries and case studies:

Retail: Personalized product recommendations, virtual try-on experiences pioneered by AI-driven enterprises, those that also employ chatbots for customer service. For instance, innovative companies such as H&M and tech company AIUTA use AI to offer personalized outfit recommendations to customers, with AIUTA leading the way in virtual try-on technology and next-generation personal AI stylists.
Finance: Fraud detection, credit scoring, and algorithmic trading. Santander and OpenBank recently started offering AI-Based Price targets for stocks, J.P. Morgan's COIN system uses AI to automate legal work and save time.
Healthcare: Diagnostics, drug discovery, and patient monitoring. For example, researchers are working with AI-powered systems that can analyze medical images to help diagnose cancer. IBM has recently revitalized the Watson brand with watsonx, an AI development platform to enable enterprises to create, train, and deploy custom AI models to empower medical professionals with comprehensive insights, leading to improved treatment decisions and personalized patient care.
E-commerce: Leaders such as Amazon and Netflix leverage AI-powered recommendation engines to offer personalized product and content suggestions, thereby enhancing customer satisfaction, driving sales, and bolstering customer loyalty. The e-commerce industry also utilizes AI to enhance customer experiences and drive sales. For instance, giants like Alibaba uses AI to optimize product search and improve product assortment and inventory management, while Noon has implemented AI-powered chatbots to assist customers with their queries.
Logistics: Supply chain optimization, demand forecasting, and route planning. UPS uses AI to optimize delivery routes and save fuel. DHL's use of AI improves warehouse efficiency, inventory management, delivery routing and reduces delivery times on the last mile.
Customer service: By utilizing AI-powered solutions and a comprehensive tech stack to deliver proactive, personalized experiences, self-service and informed decision-making for customers and employees is enabled. Chatbots, virtual assistants, and automated issue resolution. Many companies, like Google and UK-based payments FinTech Revolut, use AI-powered chatbots to handle customer inquiries.

Overall, benefits of GenAI represent a game-changer for businesses worldwide looking to improve their efficiency and profitability in an increasingly competitive marketplace but will also empower individuals to have the necessary tools to progress in society. Most AI-optimists and diverse and renowned experts, scholars and industry leaders agree.

We cite here Reid Hoffman, legendary entrepreneur and investor who has played a pivotal role in shaping the technology industry and pioneer on AI.

He is one of the founders of PayPal, co-Founder of LinkedIn, early funder of OpenAI, co-Founder and ex-board member of Inflection AI and partner at Greylock Partners - one of Silicon Valley's leading venture capital firms, and Mustafa Suleyman, a visionary AI researcher and entrepreneur who has been at the forefront of developing cutting-edge AI tech. He is the co-founder of DeepMind, an AI research lab acquired by Google in 2024, and the co-founder of Inflection AI (Pi), a company that aims to build the next generation of AI systems.

The rapid advancement of AI technology is expected to bring about a reorganization of skills and enhancement of knowledge that will permeate various facets of human life and existence.

Our analysis also examines the strategic communication of two prominent industry leaders and their forward-thinking approach to advancing the field of AI. Both stress the importance of addressing AI's ethical and social implications through good governance and smart regulations and advocate for collaboration among technologists, diverse experts, and policymakers to ensure that AI benefits society as a whole.

‍

‍

‍

AI focus in earning calls: Rising mentions signals higher capex intent

The rapid progress and accessibility of AI have spurred increased interest and investment across sectors. Publicly traded companies have acknowledged AI's significance in earnings calls at an accelerated pace, indicative of substantial capital investment at the organizational level (GS Data Works, FactSet, Goldman Sachs Global Investment and Research).

Global private investment in AI experienced a fivefold growth in real terms from 2016 to 2021, reaching $53bn and $94bn respectively. Assuming a similar growth trajectory as the software industry during the 1990s, US investment in AI could potentially reach 1% of US GDP by 2030 (Stanford Institute for Human-Centered Artificial Intelligence Research). Despite uncertainties surrounding GenAI capabilities and adoption timelines, the current landscape suggests that AI is well-positioned for continued growth and expansion in the coming years.

‍

Impact of GenAI in IT Consulting

According to industry studies, AI tools like ChatGPT and Copilot X can empower developers to complete tasks twice as fast. Advances in AI technology are simplifying the implementation of tech-driven methods for tracking, measuring, and comparing output and outcome metrics.

Furthermore, GS research examines that IT Software companies are ongoingly equipping their product portfolios with cutting-edge GenAI offerings. Software-as-a-service companies are leveraging AI to create new opportunities for cross-selling and upselling products, which in turn boosts customer retention and expansion.

Researchers envision several ways in which IT organizations will further leverage AI for growth: new app development and releases, charging premium fees for AI-integrated offerings, and hiking prices over time as obsolete existing products are substituted or reinforced with AI-enabled features with proven added value to customers.

GS research estimates that the total available market for GenAI software to be $150 billion, compared with $685 billion for the global software industry. Furthermore, as more GenAI tools are developed and incorporated into existing software packages and tech platforms, businesses across the economic spectrum will benefit from optimized office productivity and sales.

In consulting, routine task automation, data-driven insights facilitation, and revamped decision-making are amongst the key areas where AI is expected to make a significant impact boosting labor productivity by 40%. Another factor leading to rapid adoption across the IT industry is GenAI ‘s transformative nature in software development by introducing more efficient, quick-to-market approaches. However, realizing the full potential of AI in consulting will require a combination of tech, data, and human expertise as well as careful consideration of ethical and social implications. Overall, AI is deemed to transform the consulting industry, with the potential to drive significant productivity gains and value creation.

‍

FJX Group: Your trusted advisor for navigating the evolution of traditional and GenAI strategies across Industries

As we have examined, organizations must capitalize on the opportunity to strategically implement AI, a technology stack that employs AI-driven solutions end-to-end to empower organizations with operational and organizational success. Areas like task automation and new forms of customer engagement are revolutionizing productivity in the workplace. By focusing on key GenAI imperatives and correct implementation, businesses can achieve a competitive edge and foster cross-functional innovation and informed-decision making ultimately leading to growth.

Thus, by embracing AI-led capabilities, organizations can boost productivity and efficiency, transform customer service into engagement, improve customer experience, reduce costs, and increase sales. FJX Group stands ready to support your organization in developing and implementing a successful AI strategy to achieve these objectives.

Stay tuned for part 3 of our article, where we examine the potential threats and challenges posed by AI in the workforce. We’ll explore key concerns such as job displacement, ethical considerations, cost and labor impact, and the need for upskilling and reskilling, offering insights and recommendations for navigating the complex landscape of AI implementation.